Delivery
The delivery charges set out on this website are for specific products to be delivered to the United Kingdom (UK) mainland only. Delivery charges may vary depending on the type of goods being ordered, and delivery to some locations may incur additional charges. Please contact us prior to placing any order outside of the UK mainland.
We use a range of couriers to deliver our products and will always endeavour to get your goods to you as quickly as possible. In most instances this will be within 5 business days of receiving payment for your order. If for any reason within our reasonable control we are unable to meet this timeframe, we will contact you to make alternative arrangements that are suitable for all parties.
Goods will be delivered to the delivery address you specify in your order, please ensure this information is entered correctly. Further carriage costs will be incurred if the incorrect information is provided and delivery cannot be completed. Any undelivered products that are returned to us will not be re-dispatched until additional carriage fees have been paid in full. It is your responsibility to provide a suitable delivery address where the order can be reviewed and signed for. Once the order has been delivered you will become the owner of the enclosed goods and we will not be liable for their loss or destruction.
You must document and report to us any loss or damage incurred during transit within 48 hours of receiving the goods. Allprep Ltd will not be held responsible for any losses reported after this time.
If you have any queries regarding the delivery of your order please contact us via email at [email protected].
Installation
Allprep Ltd will only install goods in the United Kingdom under the agreement set out in the order confirmation. Unless all parties agree otherwise, installation of goods will only take place during our ordinary business hours at any location in the United Kingdom. We reserve the right to include additional charges for any installations in remote mainland and/or island locations.
To enable our obligations under the contract to be expeditiously and properly carried out the customer will provide the following free of charge:
The customer will be responsible for ensuring the site is sufficient and suitable for its purposes, and that any major adjustments that may be requested by us are carried out at the site expeditiously before the goods are installed.
In addition the customer will at its own expense and where necessary, install, protect and connect all interconnecting cables. Supply all cabling and wiring where not indicated otherwise, in accordance with our instructions.
The goods and any portion thereof shall be deemed to be accepted 14 days after delivery, or earlier, when the installation of the goods has been completed or where goods have been brought into earlier commercial use. This date shall not be delayed on account of additions, minor omissions or defects which do not materially affect the use of the goods.
Returns
Allprep Ltd endeavours to supply goods of the highest quality that are free of fault and undamaged. However, we understand that on occasion goods may need to be returned. Please don’t hesitate to contact us should you have any queries regarding a return.
Prior to dispatch you are able to cancel your order in full, please phone us as soon as possible on 01778 570 151 and we will refund your card immediately.
If the goods have already been dispatched and you wish to cancel your order, you must contact us within 14 business days of receipt of the goods (this does not include any bespoke items ordered). You do not need to give a reason for cancelling your order, but you will be responsible for any return postage costs and risk. We cannot provide a refund for any returned items we have not received.
Within 14 days of receipt of the goods please package them securely in the original packaging and return them to us with proof of purchase at:
Allprep Ltd
32 Haconby Lane
Morton
Bourne
Lincolnshire
PE10 0NP
We will notify you when we have received the returned goods and again when we have processed the refund. We will make the reimbursement using the same means of payment as you used for the initial transaction. We will endeavour to process all refunds as quickly as possible, but please allow up to 14 business days for them to be finalised.
This clause does not apply to bespoke goods. Goods which we have produced or altered to order for you cannot be returned if you change your mind.
Returned trade approved label and/or receipt printing scales are subject to a 25% restocking fee to cover the time and administrative costs of preparing them for re-sale. At the point of purchase the customer accepts that all pre-programming, installation and on-site training fees will be non-refundable for trade approved label and/or receipt printing scales.
If the goods are faulty or have been supplied in error, please contact us within 30 business days of receipt of the order to arrange a return. Please note that if the goods are incorrect as a result of your provision of incorrect information, you will not be able to return those goods.
If any goods develop faults within their warranty period, please contact us to arrange a repair or replacement under the terms of that warranty.
Allprep Ltd reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account include but are not limited to:
Connect with us
